Customer Service Administrator
Customer Service Administrator
£14.70 per hour
Remote (after 3 days of training in Leicestershire)
Tuesday – Saturday 9-5pm
We have an exciting opportunity for multiple Customer Service Administrators.
We're looking for reliable and customer-centric individuals who can support the customer base with a variety of queries.
Duties will include:
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Processing eligibility and renewal applications for the member scheme
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Responding to member queries across Live chat, Email, Zendesk CRM, and Social Media
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Providing first-line complaint handling and escalating where appropriate
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Maintaining consistent quality to meet company standards
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Contributing to team KPIs, including Customer satisfaction score, handling time, and resolution rate
Skills and experience required:
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Proven customer service skills
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Able to work at a fast pace and to targets
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IT proficiency
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Able to work autonomously
More information
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This is a temporary role with a fixed start date of Tuesday 15th September
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You must be able to attend office-based training in Leicestershire for 3 days (Tuesday 15th September to Thursday 17th September 9-5), so having your own car would be preferred
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The role will be remote after training, equipment will be provided, but you must have a suitable work space and a strong internet connection
Submit your CV today to apply!
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FAQs
What happens after I apply?
A member of our experienced recruitment team will contact you to discuss your background, what you’re looking for, and whether the role is the right fit. We’ll guide you through the whole process, from application to placement.
Will my application be kept confidential?
Yes. Your details are only shared with the employer once we’ve spoken with you and you’ve agreed to move forward.
Will someone help me prepare for interviews?
Yes. Your Consultant will brief you on the company, role expectations and the interview process, ensuring you feel informed and confident.
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Meet your Recruitment Consultant, Molly
Temporary specialist who loves helping candidates and clients at every stage of the recruitment journey, bringing knowledge, support and a friendly approach.
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About Harper Recruitment Group
Harper Recruitment Group has been offering high-quality recruitment services across the East Midlands and beyond since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.
Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
INDCORE
What to Expect
Apply or Send Your CV
Use the form on this page, or email your CV directly to jobs@harperhr.co.uk.
We Review Your Application
A dedicated consultant will review your background and reach out if you're a strong match for this role.
Consultant Call
We'll have a conversation to understand your goals, experience, and what you're looking for — before putting you forward.
Interview Preparation
We'll fully brief you on the employer, the role and the interview format so you go in feeling confident.
Offer & Onboarding
We manage the offer process and stay in touch through your start date and beyond.
Why Candidates Choose Us
Common Questions
What happens after I apply?
A member of our experienced recruitment team will carefully review your application. If you're shortlisted, we'll be in touch to discuss your background, what you're looking for, and whether the role is the right fit. We'll guide you through the whole process, from application to placement.
Will my application be kept confidential?
Yes. Your details are only shared with the employer once we've spoken with you and you've agreed to move forward.
Will someone help me prepare for interviews?
Yes. Your Consultant will brief you on the company, role expectations and the interview process, ensuring you feel informed and confident.
What if I don't hear back?
Due to the volume of applications we receive, we're unfortunately unable to contact all candidates. If you haven't heard from us within three days, please assume you haven't been successful on this occasion — but do apply for other roles in the future.
Harper Recruitment Group
40+ Years Placing People
in Roles They Love
From Nottingham and across the East Midlands — permanent, temporary, and contract roles across 9 specialist sectors.