Technical Customer Support Officer

Job Role: Technical Customer Support Officer
Location: Nottingham
Salary: £20,000-£23,000

Harper Recruitment are proud to be working in partnership with a leading global software company. As a Technical Customer Support Officer, you will be responsible for providing first-class customer service and technical support to their international client base.

Initially this role will be working from home but with the view to be based in their Nottingham office in the future.

What does the role involve?

• Assisting customers via telephone, videos call and email
• Providing customer support for hardware and software solutions
• Developing a thorough understanding of the company’s products and services
• Keeping accurate customer records
• Acting as the first point of contact for new customer queries
• Assisting other departments with activities such as renewals, onboarding and returns

Who are we looking for?

• Excellent customer service skills
• A background in Technical Support, Software Support or the IT industry
• Knowledge of HubSpot or Xero advantageous
• Experience in SaaS advantageous
• Ability to work independently and within a team
• Problem solver with the ability to meet deadlines

Submit your CV today to apply!


Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.