Specialist Customer Service

Specialist Customer Service
Nottingham/Remote Working
£24,000
37.5 hours Monday to Saturday, shifts detailed below.

Temporary to permanent contract

**This role has a scheduled start date of Monday 19th February"

Harper Recruitment Group are proud to be working with an award-winning employer and leading Financial organisation.

This is an exciting opportunity to join the dedicated Specialist Collections Team but it’s not hardcore Collections as you know it! You’ll manage a variety of calls from customers who are experiencing financial difficulty and/or challenging situations in their lives that have led them to fall behind on their credit card payments. Your role will be to support the customer whilst trying to get them back on track.

First class training, support and equipment is provided for you to work remotely. You will be based at home with 2 days per month in the office for collaboration and relationship building. Whilst you are in training (up to 12 weeks) you will be in the office more often, so you must live a commutable distance from Nottingham. You will work 9 am - 5.30 pm for up to 12 weeks of training. When in department, shifts rotate weekly between 9-5:30/10-6:30/11:30-8. Additionally, you'll work every Saturday but you'll get Sunday off and an additional set day off during the week.

What will the role involve:

• Supporting customers experiencing financial difficulties via telephone and email
• Using effective questioning and listening skills to analyse customers account circumstances
• Finding sustainable solutions to customer credit problems
• Processing payments and organising repayment plans
• Understanding industry requirements and remaining compliant
• Supporting and signposting customers to external support teams
• Providing a high level of customer service at all times

Who are we looking for?

• We are looking for candidates with a background in Retail, Hospitality, or other Customer Service
• Excellent communication skills both written and verbal
• Passionate about delivering great customer service
• A high level of resiliency to deal with challenging and sensitive situations
• Ability to make sound judgment decisions

Don't miss out - there are multiple positions available - Apply now!

ROLES ARE SUBJECT TO SUCCESSFUL BACKGROUND CHECKS - DBS, Credit Check, Fraud check, References to cover 5 years of employment. No holidays in the training period.