Senior Customer Service Team Leader

Senior Customer Service Team Leader –
From £38,000 
Nottingham/ Hybrid - 2 days in office p/wk
Monday - Friday 8 am – 4 pm, 45 mins lunch
Contract: Permanent

We are looking for an experienced Senior Customer Team leader. Working for a global organisation. The role is a Hybrid, working 2 days from the office a week. 

What will the role involve?

• Order book management. To ensure the book is always up to date and accurate, and that orders are shipped and invoiced as soon as possible. 
• Managing and inspiring the team. 
• Supporting the Senior customer service and Supply chain manager. 
• Managing Key accounts 

• Previous experience in hands on management of a customer service team.  
• Fluent in English and a European language 
• Strong analytical and problem-solving abilities – good with numbers!
• Excellent communication and relationship-building skills.
• Intermediate level Microsoft Excel
• Ability to work in a fast-paced, team-oriented environment.
• Experience working in wholesale (or very similar industry) 
• Experience of managing and delivering to SLAs 

• Supportive and diverse company culture
• Attractive salary package 
• Hybrid working – 2 days per week in the Nottingham office
• Casual denim dress code 
• Discount on company brands

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.