Polish-speaking eCommerce Customer Service Agent

Polish Speaking Customer Service Agent
£24,000 / £12.73ph
Nottingham (hybrid - 2 days in the office)
Hours: Monday to Friday 8 am – 4 pm or 9 am - 5 pm 

12-month fixed-term contract

What will the role involve?

• Processing orders & entering details into the eCommerce system
• Responding to customer enquiries through email and phone
• Supporting with delivery queries, also processing returns and refunds
• Addressing complaints, concerns, and questions promptly and professionally
• Liaising with couriers
• Authorising credit notes
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Polish and English
• Previous customer service experience
• Computer literate

What’s in it for you?

• Supportive and diverse company culture
• Hybrid working – 2 days in the Nottingham office
• Casual dress code
• Experience gained in a global company
• The contract is fixed for 12 months