Operations Leader (Financial Services)
£40,000 - £45,000 DOE + Benefits
Nottingham
Are you an experienced Manager looking for a new opportunity within a thriving, market leading business? We have an exciting and rare opportunity to join a successful Nottingham business at an influential senior management level.
You will lead a team of 2 team leaders with focus on the Operational Management of both back-office and contact centre support.
Duties will include:
- Ensuring consistent achievement of KPI’s and operational objectives.
- Coaching and developing Team Leaders to deliver effective and inspiring leadership.
- Managing the daily workflow and data across the operation.
- Overseeing the resource planning and participating in the recruitment activity.
- Undertaking probation and performance reviews promoting a supportive and positive culture.
- Driving processes to ensure robust 1st line defence for both risk and control.
Skills/Experience required:
- Previous experience in a similar Operational leadership role essential
- Experience within Financial Services with back-office support/contact centre management essential
This is an ideal opportunity for accomplished and well-established Manager to join a company who pride themselves on the strength of their company values. They offer a range of associated, attractive, flexible benefits and the position has the gravitas to influence the strategic success of the wider business!