Member Operations Advisor

Customer Service Administrator
£14.70 per hour
Remote (after 1 week of training in Leicestershire)
Monday to Thursday 9 am – 5 pm (28 hours)

Temporary contract: 8th December to 16th January

We have an exciting opportunity for multiple Customer Service Administrators.

We're looking for reliable and customer-centric individuals who can support the customer base with a variety of queries.

Duties will include:

• Processing eligibility and renewal applications for the member scheme
• Responding to member queries across Live chat, Email, Zendesk CRM, and Social Media
• Providing first-line complaint handling and escalating where appropriate
• Maintaining consistent quality to meet company standards
• Contributing to team KPIs, including Customer satisfaction score, handling time, and resolution rate

Skills and experience required:

• Proven customer service skills
• Able to work at a fast pace and to targets
• IT proficiency
• Able to work autonomously

More information

• This is a temporary role from 8th December to 16th January
• You must be able to attend office-based training in Leicestershire for 1 week (Monday 8th December to Friday 12th December 9-5), so having your own car would be preferred
• The role will be remote after training, equipment will be provided, but you must have a suitable work space and a strong internet connection

Apply NOW to avoid disappointment. Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.

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