Member Operations Advisor

Customer Service Administrator 
£14.70 per hour
Remote (after 1 week of training in Leicestershire)
Saturdays and Sundays 9 am – 5 pm 
6-month temp contract

Start date: end of July

We have an exciting part-time opportunity for multiple Customer Service Administrators.

We're looking for reliable and customer-centric individuals who can support the customer base with a variety of queries.

Duties will include.

• Processing eligibility and renewal applications for the member scheme
• Responding to member queries across Live chat, Zendesk CRM, and Social Media.
• Providing first-line complaint handling and escalating where appropriate
• Maintaining consistent quality to meet company standards
• Contributing to team KPIs, including Customer satisfaction score, handling time, and resolution rate.

• Proven customer service skills
• Able to work at a fast pace and to targets
• IT proficiency
• Able to work autonomously

• This is a temporary role for approximately 6 months
• You will need to be able to attend office-based training in Leicestershire for 1 week so having your own car would be preferred
• The role will be remote after training, equipment will be provided, but you must have a suitable work space and a strong internet connection
• The start date is Monday 28^th July for training.
   
  Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
  
  
  About Harper Recruitment Group:
  Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.
  
  Looking for something different? Visit our website today for a list of live vacancies or send an up-to-date CV