IT Support Analyst 1st Line

IT Support Analyst – 1st Line 
Circa £30,000 
Nottingham 

Harper Recruitment Group are working in partnership with an award-winning Law Firm who are looking for an experienced IT Support professional to join their technical support team. The successful IT Support Analyst will be required to a rotating shift pattern with core hours from the Nottingham offices and any overtime from home. 
What will the role involve?
•    Receive, register and process requests for service and support 
•    Applying knowledge to triage and identify issues 
•    Address user issues and interrogate the database for potential solutions 
•    Escalate complex or unresolved incidents 
•    Record and track issues from outset to conclusion 
•    Avoid service disruptions and maintain continuity 
Who are we looking for?
•    Previous experience in a similar role essential 
•    Knowledge of Office 365 and Active Directory 
•    Strong communications skills and end user support focused 
•    ITIL framework knowledge and qualification advantageous 
•    Familiar with working to KPI’S and SLA’s 
What’s in it for you? 
•    Freedom to work flexibly either from home or office to complement work/life balance. 
•    Working as part of an established team of likeminded, driven high performing individuals. 
•    Investment in your learning and development. 
•    £5K per annum shift bonus 
•    Award winning, high performing, Times top 100 company 
Apply NOW to avoid disappointment! Due to the large volume of applications, we receive, we are unfortunately unable to contact all candidates. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
About Harper Recruitment Group: 
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. 
Looking for something different? Visit our website today for a list of live vacancies or send an up-to-date CV to jobs@harperhr.co.uk.