German Speaking Customer Service Representative

Customer Service Representative (German)

Up to £21,000 + Benefits

Fulltime-Permanent

Nottingham

Are you a fluent German speaker? We are recruiting for a luxury clothing brand business who are looking for a customer service professional to manage their German customer base.

Duties will include:

• Liaising with German customers via email and telephone
• Delivering an excellent customer service experience
• Liasing with Key Accounts, providing them with any needed information about their orders, shipments
• Authorise sundry credit notes for commercial reasons (i.e. discount and price discrepancies, shortages and lost in transit) strictly following the company's guidelines and rules.
• Highlight any problems/errors regarding all issues related to Key Accounts, informing all parties involved.
• Ensuring a positive customer experience
• Liaise with internal stakeholders such as the Credit Department to ensure all queries are resolved

Who we are looking for:

• Fluent English and German (written and spoken) - essential
• Excellent communication skills and telephone manner
• Previous experience in a customer relations role, contact centre and/or retail
• In return for your German speaking customer service skills our client will provide full training and support and the opportunity to develop a rewarding career.

Apply NOW!!!

If you feel you meet all the required specification please submit you CV today for our team to review. Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.