Customer Support Coordinator

Job Role: Customer Support Co-ordinator
Salary: £23,000
Hours: Monday-Friday 8am – 4pm, 9am – 5:30pm & 10am – 6:30pm

Harper Recruitment Group are working with a leading global IT provider who are looking for an experienced customer service professional to join their team.

Duties will include:

• Delivering exceptional customer service
• Completing essential administrative tasks associated with the role
• Managing the end-to-end customer service experience within the agreed SLA’s and KPI’s
• Taking ownership of operational customer issues through to full resolution
• Responsible for monitoring and progressing all incoming calls
• Working on various contracts in partnership with both internal and external suppliers

Skills and experience required:

• At least 1 years’ experience in a customer facing role (ESSENTIAL)
• Excellent knowledge of Microsoft packages
• High attention to detail
• Ability to use initiative and problem solve
• Self-motivated, positive and proactive attitude and a great team player
• Excellent interpersonal and communication skills (written & verbally)  

Benefits

• 25 days annual leave
• Additional ½ day birthday holiday
• Cycle to work scheme
• Regular away days and social events
• NEST pension scheme

AND MANY MORE!!!

Apply now to avoid disappointment!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.