Customer Service Team Leader

Job Role: Customer Service Team Leader
Salary: £25,000 
Hours: Monday-Friday shifts between 6am – 6:30pm

Harper Recruitment Group are working with a leading global IT provider who are looking for an experienced customer service team leader with proven experience of working within a contact centre.

Duties will include:

• Prioritising and distributing workload across your designated team to achieve and improve on agreed client SLA’s and internal KPI’s
• Completing monthly 121’s with team members
• Acting as primary escalation for any customer complaints
• Building excellent customer relationships
• Involvement with the recruitment process of new team members and participating in interviews
• Analysing performance data to establish areas for improvement
• Providing initial induction and onboarding support followed by continued training plans and coaching when needed

Skills and experience required:

• Proven experience within customer service role, ideally at team leader level
• Excellent interpersonal skills with the ability to communicate at all levels
• Passionate, enthusiastic and engaged in all aspects of providing excellent customer service
• Flexible working approach
• Excellent leader and will be a strong communicator

Benefits

• 25 days annual leave
• Additional ½ day birthday holiday
• Cycle to work scheme
• Regular away days and social events
• NEST pension scheme

Apply now to avoid disappointment!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.