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Customer Service Team Leader

  • Ref: 1645
  • £33,000
  • Permanent
  • Nottingham

Customer Service Team Leader
Circa £33K DOE + Benefits
Nottingham

Are you an experienced, motivated Team Leader with strong Excel skills and a analytical mind set?

This thriving company have created a new division within their Customer Service function that will specialise in managing and maximising on the Sales Order conversions. You will supervise and coach a small team, develop stake holder relationships whilst encouraging continuous improvement.

Duties will include:

  • Planning and liaising with customer service, external stakeholders, and warehousing to ensure the successful shipping of order
  • Track incoming orders and deliveries and taking appropriate action for delays/pull forwards
  •  Monitor key customer requirements to ensure their products are received and meeting expectation
  •  Develop positive relationships with key contacts and partners
  • Operational management of a small team of customer service executives
  • Creating a variety of reports for strategic review
  •  Actively identify opportunities for continuous improvement 

Skills and experience required

  • Experience working effectively in complex global organisations
  • Advanced Excel skills and comfortable with using formulas
  •  Experience working in the Retail, ecommerce, or similar industry sector
  • Strong analytical skills
  • Experience in developing a team
  • Experience of managing and delivering against SLA’s

In return for your Team Leadership skills the company offer a superb range of company benefits including hybrid/home working and sociable Monday – Friday working hours. They have a great reputation, impressive staff retention record and exciting career prospects for the right person!

Apply NOW to avoid disappointment!

This role is no longer available.