Customer Service Specialist

Job Role: Customer Service Specialist 
Location: Nottingham/Remote Working (Training onsite in Nottingham)
Pay rate: £23,000
Hours: 37.5 hours shifts between 9am-9pm

Harper Recruitment Group are proud to be working in partnership with Capital One, an award winning employer and leading Financial organisation.

You will be provided with first class training, support and all the equipment needed for you to work from home!

We are looking to recruit x 10 customer service champions who are dedicated to ensuring a positive customer journey.

What will the role involve:

• Supporting customers experiencing financial difficulties via telephone and email
• Using effective questioning and listening skills to analyse customers account circumstances
• Finding sustainable solutions to customer credit problems
• Processing payments and organising repayment plans
• Working to industry regulations and compliance guidelines
• Providing a high level of customer service at all times

Who are we looking for?

• Confident working within a fast paced environment
• Proven customer service experience
• Excellent communication skills both written and verbal
• Previous finance or customer service experience is desired although training is provided
• Ability to make make sound judgement decisions

We have multiple opportunities to join this market leader organisation - roles are subject to background checks, start date 20th June 2022!

If you feel you meet all the required specification please submit you CV today for our team to review. Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.