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Customer Service Executive

  • Ref: 1880
  • £30,000
  • Permanent
  • Nottingham

Customer Service Executive 
£30,000 - £35,000 DOE + Benefits 

Are you an experienced Customer Service professional looking for a new and exciting challenge? We have a unique opportunity to join a vibrant and enthusiastic team based in Bingham. They pride themselves on providing an exceptional customer service experience to their clients and are looking for a driven individual who shares their passion. 
You will benefit from a highly competitive salary, amazing office space and work in a fun and supportive environment.
Duties will include 
•    Answering telephone calls and assisting with customer enquiries relating to product availability, suitability, and delivery ETA’s.
•    Processing orders using a bespoke order processing software.
•    Managing and diffusing customer complaints in a timely and efficient manner.
•    Responding to email enquiries and maintaining spreadsheets.
•    Providing advice and guidance on a range of products.
•    Utilising the warehouse management system and demonstrating an understanding of the invoicing, purchase order, returns procedures.
•    Ensuring orders are pushed through to ensure timely daily invoicing is maintained.
Skills and experience required 
•    Previous experience in a similar Customer Service environment essential 
•    Experience of dealing with couriers and exposure to manufacturing/warehousing environments advantageous.
•    Ability to work at pace whilst maintaining exceptional attention to detail.
•    Superior communication skills.
•    Driven, motivated and a “can do” attitude essential.
In return for your Customer Service skills, they offer full training and the support to succeed with a great range of company benefits including. 
•    Sociable working hours
•    Competitive salary 
•    Onsite gym 
•    Parking 
•    33 days annual leave (inclusive of bank holidays) 
•    Fun and successful working environment 
Apply now to find out more! 

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