Customer Service Associate

Job Role: Customer Service Associate
Salary: £25,000
Hours: Monday – Friday between the hours of 8am – 6pm
Location: Nottingham

Harper Recruitment Group are working in partnership with a leading global IT consultancy organisation, who are looking for Customer Service Associates to join their team based in Nottingham City Centre.
We’re looking for relationship builders who take pride in delivering high quality customer service whilst achieving the project goals.

What will the role involve?

Provide outstanding customer service via phone, webchat, and email.

• Follow communication scripts and use responses/email templates when interacting with customers.
• Handle high volume of calls, chats and emails with varying degrees of questions and concerns.
• Work collaboratively in a team environment promoting a positive work ethic.
• Navigate and learn multiple computer systems efficiently.
• Adhere to internal policies to ensure compliance with legal parameters, as well as company policies and procedures.
• Effective problem-solving skills to deliver timely resolutions.
• Meeting targets for customer satisfaction, average handling time, compliance, attendance, and adherence.

• Excellent communication skills.
• Previous customer service experience is desirable.
• Ability to work in a high-volume production environment.
• Comfortable navigating multiple computer systems.
• Willingness to work in rotational shifts.
• Strong problem-solving skills.
• Team player with a positive work ethic.