Customer Service Agent X 4

Job Role: Customer Service Agent x 4

Location: Derby/Nottingham/Work from home

Pay Rate: £9.23ph (£18,000)

Hours:     9-5.30 37.5 hours

An exciting opportunity to work for a high-end luxury brand, we are looking to recruit vibrant positive people to join their expert customer service team. 

Initially these roles are to support the upcoming seasonal periods with start dates available from October.

What does the role involve:

Supporting customers via live chat, telephone an email

Investigating and resolving customer complaints liaising with internal teams /customers/couriers

Placing customer mail orders – providing a tracking service

Processing returns , replacements and refunds

Maintaining product knowledge and promotions to provide a 1st class customer experience

Raising customer tickets, handling stock enquiries and data entry duties.

Who are we looking for?:

Excellent customer service skills

Bubbly motivated team player

Attention to detail with strong communication skills

Problem solver

Submit your CV today!

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.