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Customer Service Agent (Ted Baker)

  • Ref: 1536
  • £9
  • Temporary
  • Derby

Job Role: Customer Service Agent (Ted Baker)
Location: Derby/Work from home
Pay Rate: £9.60ph

Harper Recruitment are proud to be working in partnership with leading designer brand – Ted Baker, we are looking for multiple customer service champions to join their team of Agents, you will be responsible for providing a first-class support service to the global customer base.

Initially these roles are contract positions until February 2022 to support with an exciting new project and the upcoming seasonal period, the role will be a hybrid working both from home and the office.

What does the role involve?

  • Supporting customers via live chat, telephone an email
  • Investigating and resolving customer complaints liaising with internal teams /customers/couriers
  • Placing customer mail orders – providing a tracking service
  • Processing returns, replacements, and refunds
  • Maintaining product knowledge and promotions to provide a 1st class customer experience
  • Raising customer tickets, handling stock enquiries and data entry duties
  • Demonstrate knowledge of product lines and services

Who are we looking for?

  • Excellent customer service skills either retail or contact centre
  • Bubbly motivated team player
  • Attention to detail with strong communication skills
  • Problem solver with the ability to meet deadlines

Want to join this luxury brand…start dates available from the end of August – Submit your CV today to apply!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This role is no longer available.