Customer Service Agent

Job Role: Customer Service Agent (Ted Baker)
Location: Derby/ hybrid working
Pay Rate: £10.63ph
Hours: 37.5 Monday to Friday

Harper Recruitment are proud to be working in partnership with leading designer brand – Ted Baker, we are looking for customer service champions to join their team of Agents, you will be responsible for providing a first-class support service to the global customer base.

These are initially temporary positions for 12 weeks to support a busy customer service department.

Perks of the job:

• Free onsite parking
• Delicious subsidised café
• Free tea & coffee
• Access to the staff discounted store
• Hybrid working

• Supporting customers via live chat, telephone and email
• Investigating and resolving customer complaints liaising with internal teams /customers/couriers
• Placing customer mail orders – providing a tracking service
• Processing returns, replacements, and refunds
• Maintaining product knowledge and promotions to provide a 1st class customer experience
• Raising customer tickets, handling stock enquiries, and data entry duties
• Demonstrate knowledge of product lines and services

• Excellent customer service skills – retail / call centre / hospitality
• Bubbly motivated team player
• Able to work at a fast pace