Customer Service Advisor

Customer Service Advisor
£24,000 
Nottingham (hybrid – 2 days in office, 3 from home)
Hours: Monday - Friday 8 am – 4 pm
Contract: 12 month FTC 

Harper Recruitment Group is working in partnership with a Global company who are looking for Customer Service Advisor to support their wholesale and retail customers.  

What will the role involve?

• Supporting customers with orders, deliveries, and returns process
• Handling and resolving customer issues
• Processing orders & entering details into in-house systems
• Managing returns and refunds
• Managing order book using Microsoft Excel
• Liaising with couriers and internal teams (Credit, Sales and Logistics)
• Authorising credit notes strictly following company guidelines
• Demonstrating and developing knowledge of product lines
• Ensuring timely communication with customers to meet their expectations and company targets
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Customer service experience in a fast-paced environment
• Intermediate Excel skills, you will need to complete an Excel test as part of your application
• Well organised, analytical thinker
• Excellent communication skills (written and verbal)

What’s in it for you?

• Supportive and diverse company culture
• Hybrid working – 2 days per week in the Nottingham office
• Casual dress code
• Discount on company brands

Submit your CV today to apply!
_________________________

FAQs

What happens after I apply?
A member of our experienced recruitment team will carefully review your application. If you’re shortlisted, we’ll be in touch to discuss your background, what you’re looking for, and whether the role is the right fit if you’re shortlisted. We’ll guide you through the whole process, from application to placement.

Will my application be kept confidential?
Yes. Your details are only shared with the employer once we’ve spoken with you and you’ve agreed to move forward.

Will someone help me prepare for interviews?
Yes. Your Consultant will brief you on the company, role expectations and the interview process, ensuring you feel informed and confident.
_____________________________

Meet your Recruitment Consultant, Holly
“The experience I have had with Harper Recruitment when applying for a position has been nothing but outstanding. The professionalism and constant updates from Holly made the process so much easier and enjoyable. I cannot recommend Harper or Holly enough and am very grateful for all their help and assistance in securing my new position.”
_____________________________

About Harper Recruitment Group
Harper Recruitment Group has been offering high-quality recruitment services across the East Midlands and beyond since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.

Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.