Customer Complaints Specialist

Job Role: Customer Complaint Specialist
Location: Nottingham City Centre/Remote working (Applicants must be able to commute to Nottingham City Centre if necessary)
Pay Rate: £23,000 (£11.79ph)
Hours: Monday - Friday 37.5 hours

Harper Recruitment Group are recruiting for one of the UK's leading financial organisations. Due to expansion and continued success our client have a number of vacancies within the escalated complaints department.

Our client are looking for candidates who can offer a worlds class customer support whilst investigating complaints and claims.

What does the role involve:

• Reporting to the Complaints Team Manager resolving employer and escalated complaints
• Responding to complaints via telephone, email, and social media platforms
• Identifying cause of complaint and managing employer relationships
• Resolving all complaints within agreed time scales and company standards
• Managing escalated complaints through to resolution
• Updating and maintaining associated administration records
• Working with internal contacts to ensure compliance

Who are we looking for?:

• An excellent communicator
• Previous experience within a utilities environment is desirable
• Experience within a customer service or retention's role
• Good attention to detail