Customer Complaint Specialist

Job Role: Customer Complaint Specialist 
Location: Nottingham City Centre/Remote working 
Pay Rate: £23,000 (£11.79ph)
Hours: Monday - Friday 10am - 6.30pm
Start Date: 11th April 2022

Harper Recruitment Group are recruiting for one of the UK's leading financial organisations. Due to expansion and continued success our client have a number of vacancies within the escalated complaints department.

Our client are looking for candidates who can offer a worlds class customer support whilst investigating complaints and claims.

What does the role involve:

• Reporting to the Complaints Team Manager resolving employer and escalated complaints
• Responding to complaints via telephone, email and social media platforms
• Identifying cause of complaint and managing employer relationships
• Resolving all complaints within agreed time scales and company standards
• Managing escalated complaints through to resolution
• Updating and maintaining associated administration records
• Working with internal contacts to ensure compliance

Who are we looking for?:

• An excellent communicator
• Previous experience within a utilities environment is desirable
• Experience within a customer service or retention's role
• Good attention to detail
• This company boasts a wide range of benefits and perk, you will be given first class onboarding and support throughout our training.

If you feel that you meet the criteria and if you are enthusiastic, a team player and self-motivated please send your CV today!

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.