Customer Care Specialist

Customer Care Specialist (2.30pm-10.30pm)
up to £19000 + Benefits
Loughborough/Leicestershire 

Are you a people person who enjoys building relationships and solving problems?

Our client is expanding their customer service department and are looking for energetic, customer orientated people to join their busy, friendly team to support their international market. Candidates must be available to work afternoon shifts: Monday-Friday 2.30pm-10.30pm

Duties will include:

• Managing relationships with customers, ensuring they receive a superior service
• Liaising with customers via telephone, email, online and social media sites
• Responding to enquiries relating to orders in a prompt and efficient manner
• Processing orders, administering returns and exchanges
• Inputting client order details onto the onto the Zendesk CRM system

• Previous experience in a similar customer service role essential
• Strong communication skills; both written and on telephone
• Working knowledge of ZENDESK or similar CRM platform of special interest
• Candidates must be available to work afternoon shifts: Monday-Friday 2.30-10.00pm

• 33 days annual leave
• Free parking
• Annual salary reviews
• Full training and support
• Competitive pay
• Generous contributory pension
• Plus; much more!!!