Customer Care Advisor

Job Role: Customer Care Advisor (Health & Fitness)
Location: Nottingham
Pay Rate: £18.5-£20k (dependant on experience)
Hours: 37.5 hours

Do you have a passion for Health & Fitness?

Harper Recruitment are proud to be working in partnership with an innovative and forward-thinking company that own a successful Health & Fitness app. An exciting opportunity within their Customer Care Team has become available due to business growth. You will be joining a fun and vibrant team that pride themselves on delivering excellent customer service, this is a customer support role with a difference!

What does the role involve?

• Providing support to customers via email, live chat, and telephone
• Advising on nutritional queries – this is where the health & fitness interest comes in handy!
• Assisting with technical issues
• Manage membership and payment queries
• Customer research and ad-hoc projects
• Using clear, concise, and friendly command of the English language for written responses
• Updating customer records and administration duties

Who are we looking for?

• An excellent communicator with strong written skills
• Nutrition or sports science qualification is essential
• Tech Savvy
• Experience within a customer service position
• Good attention to detail

This company boasts a wide range of benefits:

• Flexi-time (start between 8 – 10am, and finish between 4:30 – 6:30pm)
• Hybrid working – 3 days office / 2 days WFH
• Bonus Scheme – eligible after 12 months service
• Bupa Healthcare – eligible after 2 years service
• Holiday purchase scheme
• Theatre trips (subsidised)
• Team away days (& weekends!)

If you feel that you meet the criteria and if you are enthusiastic, a team player, and self-motivated please send your CV today!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.