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Customer Care Advisor

  • Ref: 1695
  • £19,500
  • Permanent
  • Nottingham

Job Role: Customer Care Advisor (Health & Fitness)
Location: Nottingham
Pay Rate: £18.5-£20k (dependant on experience)
Hours: 37.5 hours

Do you have a passion for Health & Fitness?

Harper Recruitment are proud to be working in partnership with an innovative and forward-thinking company that own a successful Health & Fitness app. An exciting opportunity within their Customer Care Team has become available due to business growth. You will be joining a fun and vibrant team that pride themselves on delivering excellent customer service, this is a customer support role with a difference!

What does the role involve?

  • Providing support to customers via email, live chat, and telephone
  • Advising on nutritional queries – this is where the health & fitness interest comes in handy!
  • Assisting with technical issues
  • Manage membership and payment queries
  • Customer research and ad-hoc projects
  • Using clear, concise, and friendly command of the English language for written responses
  • Updating customer records and administration duties

Who are we looking for?

  • An excellent communicator with strong written skills
  • Nutrition or sports science qualification is essential
  • Tech Savvy
  • Experience within a customer service position
  • Good attention to detail

This company boasts a wide range of benefits:

  • Flexi-time (start between 8 – 10am, and finish between 4:30 – 6:30pm)
  • Hybrid working – 3 days office / 2 days WFH
  • Bonus Scheme – eligible after 12 months service
  • Bupa Healthcare – eligible after 2 years service
  • Holiday purchase scheme
  • Theatre trips (subsidised)
  • Team away days (& weekends!)

If you feel that you meet the criteria and if you are enthusiastic, a team player, and self-motivated please send your CV today!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. 

This role is no longer available.