Complaints Handler
Nottingham/Home Working
£24,000
Monday to Friday, 9am-5.30pm / 10am-6.30pm
Start date: Monday 8th January 2024
Harper Recruitment Group are proud to be working with an award-winning employer and leading Financial organisation.
You’ll be part of the dedicated Complaints Resolution team and you’ll manage customer complaints from receipt right through to resolution, using a variety of channels. You’ll have strong communication skills and talk to customers in a clear and fair way, in line with regulatory expectations all while being empathetic to each individual customer circumstance.
First-class training, support and equipment is provided for you to work remotely. You will be based at home with 2 scheduled days per month in the office for collaboration and relationship building. You will be office-based more often for up to 12 weeks of training, so you must live a commutable distance from Nottingham.
What will the role involve:
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ROLES ARE SUBJECT TO SUCCESSFUL BACKGROUND CHECKS - DBS, Credit Check, Fraud check, References to cover 5 years of employment.