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Complaints Handler

  • Ref: 2215
  • £12
  • Temporary
  • Nottingham

Complaints Handler
Nottingham/Home Working
£24,000
Monday to Friday, 10am-6.30pm
Start date: Monday 21st August

Harper Recruitment Group are proud to be working in partnership with an award-winning employer and leading Financial organisation.

What will the role involve:

  • Managing customer complaints from receipt right through to resolution
  • Completing thorough investigations to help understand customers' situations and find an appropriate resolution
  • Understanding and adhering to industry regulation and company policies
  • Supporting customers and resolving their concerns as quickly as you can
  • Supporting the business to constantly improve processes
Who are we looking for?
  • An excellent communicator
  • A quick learner; the complaints department is fast-paced and you will be managing multiple complex issues at the same time
  • Someone who can remain calm and resilient; dealing with Complaints every day can be challenging but the rewards are great!
  • Customer service experience

The dedicated Complaints Resolution team manages customer complaints from receipt right through to resolution, using a variety of channels. You’ll need to have strong communication skills and talk to customers in a clear and fair way, in line with regulatory expectations all whist being empathetic to each individual customer circumstance.
First class training, support and equipment is provided for you to work remotely. You will be based at home with 2 scheduled days per month in the office for collaboration and relationship building. You will be office-based more often during the 12 weeks of training, so you must live a commutable distance from Nottingham. If you want to work from the office more, you can!

Don't miss out - Apply now!

ROLES ARE SUBJECT TO SUCCESSFUL BACKGROUND CHECKS
 

This role is no longer available.

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