Complaints & Claims Administrator

Job Role: Complaints & Claims Administrator
Location: Nottingham City Centre
Pay Rate: £18,000- £20,000
Hours:      Monday - Friday 9am-5pm
Duration: 9-month FTC

Harper Recruitment Group are recruiting for one of the UK's leading financial organisations. Due to expansion and continued success our client has several vacancies within the escalated complaints department.

Our client is looking for candidates who can offer a worlds class customer support whilst investigating complaints and claims.

What does the role involve?

• Reporting to the Complaints Team Manager resolving employer and escalated complaints
• Logging all customer complaints received via email, web, social media, and post within the complaints system
• Identifying cause of complaint and managing employer relationships
• Resolving all complaints within agreed time scales and company standards
• Managing escalated complaints through to resolution
• Updating and maintaining associated administration records

Who are we looking for?

• An excellent communicator
• Previous experience within the financial industry is essential
• Experience within a complaint or claims handler role is desirable
• Good attention to detail

This company boasts a wide range of benefits and perk, you will be given first class onboarding and support throughout our training.

If you feel that you meet the criteria and if you are enthusiastic, a team player and self-motivated please send your CV today!