Complaint Handler

Job Role: Complaint Handler
Pay Rate: £21,500 + Bonus
Location: Nottingham
Hours: Monday – Friday - Office Hours

Harper Recruitment Group are looking for experienced customer service professionals to join a fantastic local organisation based in Nottingham. Our client offers a great benefits package and prides themselves on offering their employees personal development and career opportunities. After training, there will be the option to move onto a hybrid working model!  

Duties will include:

• Handling inbound and outbound calls from customers and advisors
• Diary management
• Handling complex enquiries and escalated complaints until resolution
• Investigating order issues
• Working towards targets
• Negotiating discounts

Skills/Experience Required:

• Customer service experience essential
• Complaint handling
• Ability to work on own initiative and independently
• Experience working in a fast-paced environment
• Excellent communication skills and telephone manner
• SAP or One View experience desirable

This is the perfect time to join a great business that is enjoying growth and success! They offer fantastic perks and company benefits including:

• Full training and support
• Hybrid working model available after probation
• Personal development and career opportunities
• Generous holiday entitlement
• Pension scheme, healthcare plan and staff discounts

Apply NOW to avoid disappointment!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.