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111 Call Handler

  • Ref: 1411
  • £8
  • Permanent
  • Derby

Job Role: 111 Call Handler
Location: Derby/Pride Park
Salary: £10 basic rate £11.30 enhanced rate £12.50ph enhanced weekend rate
Hours: Full time 30-37.5 hours (Day & Night shifts available)

Are you looking for a rewarding career path? Harper Recruitment Group have several opportunities to join an expanding and successful Healthcare provider.

We would love to hear from Customer Service champions who have worked in customer facing roles such as: Contact Centre/Retail/Care or Hospitality.

As well as working for a fantastic and supportive organisation these roles also come with some great perks:

  • Career progression opportunities
  • NHS Pension Scheme
  • Health Scheme
  • Generous holiday entitlement
  • NHS Discounts

What will the role involve?

  • Handling inbound calls from members of the public & health care professionals
  • Providing appropriate response and advise based on symptoms (full training provided)
  • Liaising with clinical advisors, primary care, social services and out of hours services
  • Ensuring a high level of customer care always provided
  • Escalating calls when required or in case of emergency i.e. ambulance dispatch
  • Logging all calls and updating information onto NHS pathway system

All roles include 3/4 weekends and are on 4-week rotating shift pattern

Days:       

30 hours: Shifts between 6am-5pm or 8am-10pm (7.5 hour or 6 hour shifts)

37.5 hours: Shifts Between 6am-6.30pm 

Nights:     

30 hours: Shifts between 3pm-2am (6 hour shifts)

37.5 hours: Shifts between 11am – 2am
37.5 hours:  4 on 4 off 8pm – 7am

If successful you must be available full time for 6 weeks training, all roles are subject to background vetting including DBS clearance.

Who should apply?

  • At least 1 year’s customer service experience
  • Excellent communication skills both written & verbal
  • Ability to work in a fast-paced environment

Please submit your CV today to start the application process!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

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