Front Of House Receptionist

Luxury Venue Receptionist

Location: Midlands

Salary: £14.00 – £16.00 per hour (depending on experience)

Job Type: Full-Time, Permanent

About the Role

We are recruiting for a professional, polished, and customer-focused Receptionist to join a prestigious luxury venue. This is a permanent, full-time opportunity for an individual who thrives in a fast-paced environment and takes pride in delivering exceptional customer service.

As the first point of contact for guests, visitors, and clients, you will play a vital role in creating a welcoming and memorable experience. You will be responsible for managing a busy reception desk, handling enquiries, coordinating bookings, and ensuring the smooth day-to-day running of front-of-house operations. This role requires someone who is highly organised, presentable, and capable of maintaining excellent standards whilst managing multiple priorities.

Working Pattern

This is a full-time, permanent position working on a two-week rota:

Week 1

• Monday to Friday: 8:30am – 5:00pm

Week 2

• Monday to Friday: 11:00am – 7:00pm

In addition:

• 1 in 4 Saturdays required.
• Flexibility to support the needs of the business when required.

Key Responsibilities

• Deliver a first-class welcome to all guests and visitors.
• Manage all reception and front-of-house activities efficiently and professionally.
• Answer incoming telephone calls and email enquiries in a timely manner.
• Coordinate bookings, reservations, and appointments.
• Maintain accurate records and update internal systems.
• Support visitors with information and assistance throughout their visit.
• Liaise with internal departments to ensure a seamless customer experience.
• Handle guest queries and complaints professionally, ensuring effective resolution.
• Process payments and maintain administrative records where required.
• Ensure the reception area remains immaculate, organised, and representative of a luxury environment.
• Support the wider team with administrative and operational tasks.

Essential Requirements

• Previous experience within reception, front-of-house, customer service, hospitality, or administrative roles.
• Excellent communication and interpersonal skills.
• Professional appearance and presentation.
• Strong organisational and time management skills.
• Exceptional customer service skills.
• Ability to multitask within a busy environment.
• Good IT literacy, including Microsoft Office and booking systems.
• Reliable, punctual, and highly professional.
• Ability to remain calm and positive under pressure.

Personal Attributes

We are looking for someone who is:

• Warm, friendly, and approachable.
• Hardworking and dependable.
• Confident dealing with VIP guests and visitors.
• Passionate about delivering outstanding customer experiences.
• A strong team player with a positive attitude.
• Proactive and solution-focused.
• Able to maintain high standards of professionalism at all times.

What’s on Offer?

• £14.00 – £16.00 per hour.
• Full-time, permanent employment.
• Structured rota providing work-life balance.
• Opportunity to work within a prestigious luxury venue.
• Supportive and professional team environment.
• Ongoing training and development opportunities.
• Career progression opportunities.
• Company pension scheme.
• Holiday entitlement.

Ideal Candidate

The successful candidate will be a professional and well-presented individual who enjoys working with people and understands the importance of delivering exceptional service. You will be someone who takes ownership of your role, enjoys working in a busy environment, and consistently goes above and beyond to ensure every guest receives a five-star experience.

If you are an experienced receptionist or front-of-house professional looking for a full-time, permanent role within a luxury environment, we would love to hear from you.