1st Line IT Support

Job Role: IT Support Engineer 
Location: Nottingham – Remote/Hybrid 
Salary: £28,000- £31,000k (DOE) 

Harper Recruitment Group are delighted to be partnering with a highly reputable and growing financial planning business to recruit an IT Support Engineer to join their friendly and supportive IT team.

This is a fantastic opportunity for an enthusiastic IT professional looking for a varied, hands-on role where no two days are the same! You’ll play a key part in supporting colleagues across the business, include ticket and incident management, troubleshooting technical issues and getting involved in exciting IT projects, including system improvements and the integration of newly acquired businesses.

Working closely with the Head of IT and external IT providers, you’ll have the opportunity to take ownership of technical challenges, develop your skills and make a real impact across the organisation.

What will the role involve?

• Provide day-to-day IT support, investigating technical issues and ensuring timely resolution.
• Work closely with external IT providers to manage support tickets and ensure agreed service levels are met.
• Manage user accounts, access permissions, licensing and devices across Microsoft 365 and other business systems.
• Take ownership of the IT onboarding and offboarding process, including equipment setup and user access.
• Support exciting IT projects, system migrations and the integration of newly acquired businesses.
• Assist with day-to-day cyber security activities, including device compliance and potential security concerns.
• Identify recurring technical issues and recommend practical improvements.
• Maintain accurate IT records, including asset management, equipment allocation and support documentation. 
• Provide on-site support at new office locations. 

Person Specification:

• Previous experience within an IT Support, Service Desk or similar technical role.
• Strong working knowledge of Microsoft 365, Exchange Online, Intune, Windows 11 and Entra ID.
• Good understanding of PC hardware, peripherals, networking and cloud technologies.
• Experience managing user accounts, access permissions and IT equipment.
• Familiarity with ticket management systems and working alongside third-party IT providers.
• A proactive problem-solver who enjoys taking ownership and seeing tasks through to completion.
• Excellent communication skills with the ability to support colleagues of all technical abilities.
• A positive, adaptable attitude and enthusiasm for learning new technologies.

Company Benefits:

• 26 days annual leave plus an additional day off for your birthday! 
• Private medical options
• Pension contributions
• Cycle to work scheme
• Enhanced family leave
• Wellbeing support
• Company discounts

Submit your CV today to apply! 
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What happens after I apply?

A member of our experienced recruitment team will carefully review your application. If you’re shortlisted, we’ll be in touch to discuss your background, what you’re looking for, and whether the role is the right fit if you’re shortlisted. We’ll guide you through the whole process, from application to placement.

Will my application be kept confidential?

Yes. Your details are only shared with the employer once we’ve spoken with you and you’ve agreed to move forward.

Will someone help me prepare for interviews?

Yes. Your Consultant will brief you on the company, role expectations and the interview process, ensuring you feel informed and confident.

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Meet your Recruitment Consultant, Holly

“The experience I have had with Harper Recruitment when applying for a position has been nothing but outstanding. The professionalism and constant updates from Holly made the process so much easier and enjoyable. I cannot recommend Harper or Holly enough and am very grateful for all their help and assistance in securing my new position.”

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About Harper Recruitment Group

Harper Recruitment Group has been offering high-quality recruitment services across the East Midlands and beyond since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.

Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.