Customer Service Agent
Harper Recruitment Group is working in partnership with a successful fashion business based in Nottingham. An exciting opportunity has arisen for a motivated Customer Service Agent to join the team, where you will be responsible for delivering exceptional customer service across a global environment and play a key part in ensuring a seamless customer experience, supporting customer satisfaction and contributing to the overall success of the business.
Key responsibilities:
- Respond to customer enquiries across multiple channels, providing timely and professional support
- Manage customer orders, including tracking, stock and product enquiries, returns, refunds, replacements and exchanges
- Investigate and resolve customer complaints, delivery issues and product concerns
- Complete day-to-day customer service and operational tasks, including order monitoring, refund processing and administrative duties
- Support sales by assisting customers, while identifying suitable upselling and cross-selling opportunities to drive revenue
What we’re looking for:
- Strong attention to detail and organisational skills
- Ability to manage fluctuating workloads and meet deadlines in a fast-paced environment
- Previous experience with customer contact platforms is highly desirable
- Excellent written and verbal communication skills with a customer-first mentality
- Proficiency in Microsoft Office
Submit your CV today to apply!
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FAQs
What happens after I apply?
A member of our experienced recruitment team will contact you to discuss your background, what you’re looking for, and whether the role is the right fit. We’ll guide you through the whole process, from application to placement.
Will my application be kept confidential?
Yes. Your details are only shared with the employer once we’ve spoken with you and you’ve agreed to move forward.
Will someone help me prepare for interviews?
Yes. Your Consultant will brief you on the company, role expectations and the interview process, ensuring you feel informed and confident.
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Meet your Recruitment Consultant, Molly
Temporary specialist who loves helping candidates and clients at every stage of the recruitment journey, bringing knowledge, support and a friendly approach.
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About Harper Recruitment Group
Harper Recruitment Group has been offering high-quality recruitment services across the East Midlands and beyond since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.
Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
What to Expect
Apply or Send Your CV
Use the form on this page, or email your CV directly to jobs@harperhr.co.uk.
We Review Your Application
A dedicated consultant will review your background and reach out if you're a strong match for this role.
Consultant Call
We'll have a conversation to understand your goals, experience, and what you're looking for — before putting you forward.
Interview Preparation
We'll fully brief you on the employer, the role and the interview format so you go in feeling confident.
Offer & Onboarding
We manage the offer process and stay in touch through your start date and beyond.
Why Candidates Choose Us
Common Questions
What happens after I apply?
A member of our experienced recruitment team will carefully review your application. If you're shortlisted, we'll be in touch to discuss your background, what you're looking for, and whether the role is the right fit. We'll guide you through the whole process, from application to placement.
Will my application be kept confidential?
Yes. Your details are only shared with the employer once we've spoken with you and you've agreed to move forward.
Will someone help me prepare for interviews?
Yes. Your Consultant will brief you on the company, role expectations and the interview process, ensuring you feel informed and confident.
What if I don't hear back?
Due to the volume of applications we receive, we're unfortunately unable to contact all candidates. If you haven't heard from us within three days, please assume you haven't been successful on this occasion — but do apply for other roles in the future.
Harper Recruitment Group
40+ Years Placing People
in Roles They Love
From Nottingham and across the East Midlands — permanent, temporary, and contract roles across 9 specialist sectors.