Providing Temporary Staff for a Leading Financial Organisation
About the Organisation
Our client, a prominent financial services provider, specialises in credit solutions, loans, and banking products. Known for its commitment to innovation and customer service, the organisation leverages technology and data to offer secure and accessible financial solutions.
The client required a new team of 25 Collections Agents to support the relocation of an off-shore operation to their UK headquarters. The project was time-sensitive and business-critical, with a fixed deadline for implementation.
Requirements
- High-volume recruitment within strict timelines
- Onsite recruitment clinics
- Detailed management information (MI) reporting
- Extensive pre-employment vetting, including DBS and credit checks
- Ongoing temporary workforce management (circa 40 temporary staff already on-site)
What Made Harper the Right Choice?
The client approached Harper Recruitment Group with an urgent requirement to recruit and onboard 25 Collections Agents by early June. The success of this project was crucial as the off-shore site was closing and operations needed to be fully transitioned to the UK within a short timeframe.
Our Approach
- 1A dedicated project lead with over a decade of experience in large-scale recruitment oversaw the process, ensuring efficiency and quality.
- 2Clear KPIs were established to manage deadlines related to headcount, compliance, and onboarding.
- 3Onsite consultations with hiring managers provided a detailed understanding of job requirements and key success criteria.
- 4A targeted advertising campaign was launched across major job boards, and our existing candidate database was utilised to source high-quality applicants.
- 5Assessment days of 15 candidates per session streamlined the selection process, ensuring a structured and consistent approach.
- 6A rigorous pre-employment vetting process, including DBS, credit checks, and five years of references, ensured compliance with industry standards.
The Outcome
- 100% fill rate for each intake.
- Candidates onboarded ahead of schedule, including a strict background vetting process.
- Seamless transition of operations with no disruption to business performance.
- Harper Recruitment Group became a preferred supplier for other areas within the organisation.