Technical Service Desk Engineer

Technical Service Desk Engineer
Circa £28,000 - £35000 DOE + Benefits
Nottingham

Are you an experienced Service Desk Engineer who is looking for a new and exciting role for a progressive employer who provide full industry training and support?

Or maybe you are an Engineer within the Fire/Security sector looking to change lanes, down tools and enjoy working from a well-appointed office providing remote support?

We have a unique and incredibly exciting opportunity to join an emerging business who are raising the standard of service delivery within the Fire Protection industry. They provide innovative software solutions to a range of UK and oversees clients that supports the delivery of a superior customer experience.

Duties include:

• Developing and maintaining a deep understanding of the products and services provided
• Acting as the primary contact for new customer queries
• Collaborate with other departments to resolve customer queries
• Provide phone, email, and video support to customers
• Generating client reports and maintaining the integrity of client information
• Logging daily activity in the CRM system

• Previous experience in providing technical support; hardware and software solutions
• Knowledge or experience within the Fire/Security sector advantageous
• Technical aptitude with strong and personable communication style
• Passionate, driven and customer centric