Job Role: Senior Customer Service
Location: Nottingham City Centre
Pay Rate: £23,000 (£11.79ph)
Hours: Monday - Friday 37.5 hours
Harper Recruitment Group are recruiting for one of the UK's leading financial organisations. Due to expansion and continued success our client have a number of vacancies within the escalated complaints department.
Our client are looking for candidates who can offer a worlds class customer support whilst investigating complaints and claims.
What does the role involve:
Reporting to the Complaints Team Manager resolving employer and escalated complaints
Responding to complaints via telephone, email and social media platforms
Identifying cause of complaint and managing employer relationships
Resolving all complaints within agreed time scales and company standards
Managing escalated complaints through to resolution
Updating and maintaining associated administration records
Working with internal contacts to ensure compliance
Who are we looking for?:
An excellent communicator
Previous experience within a utilities environment is desirable
Experience within a customer service or retention's role
Good attention to detail
This company boasts a wide range of benefits and perks including subsidised canteen, games area and an onsite gym!
If you feel that you meet the criteria and if you are enthusiastic, a team player and self-motivated please send your CV today!
Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.