Job Role: Payment Support Officer
Location: Nottingham City Centre
Pay rate: £8.71, Permanent salary £18,471
Hours: 37.5 hours Monday - Friday, 1 in 3 Saturdays 9-5
Harper Recruitment Group are proud to be working in partnership with one of Nottingham's top employers. Due to exciting expansion plans our client are looking for a number of Payment Support Officer to join the Collections department.
What will the role involve?
Supporting customers experiencing financial difficulties via telephone and email
Using effective questioning and listening skills to analyse customers account circumstances
Finding sustainable solutions to customer account problems
Processing payments and organising repayment plans
Working to industry regulations and compliance guidelines
Providing a high level of customer service at all times
Who are we looking for?
Confident working within a fast paced environment
Proven experience within collections/debt recovery or the utilities industry
Excellent communication skills both written and verbal
Negotiation and empathy skills
Ability to make make sound judgement decisions
We have multiple opportunities to join this market leader organisation, If you feel you meet all the required specification please submit you CV today for our team to review.
Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.