Job Role: Payment Support Advisor
Location: Nottingham City Centre
Pay rate: £11.79ph (£23,000k)
Hours: 37.5 hours Monday - Sunday shifts between 8-9 eg 8-4, 9-6
Harper Recruitment Group are proud to be working in partnership with one of UK's top employers. Our client are expanding and are looking for multiple Payment Support Advisors to join the Collections department.
You will be based at their award-winning City Centre Head office, our client boasts a creative office environment amongst various other benefits including an on-site gym, wellness areas, subsidised canteen and social break out areas.
What will the role involve?
Supporting customers experiencing financial difficulties via telephone and email
Using effective questioning and listening skills to analyse customers account circumstances
Finding sustainable solutions to customer credit problems
Processing payments and organising repayment plans
Working to industry regulations and compliance guidelines
Providing a high level of customer service at all times
Who are we looking for?
Confident working within a fast paced environment
Proven customer service experience
Excellent communication skills both written and verbal
Previous finance or customer service experience is desired although training is provided
Ability to make make sound judgement decisions
We have multiple opportunities to join this market leader organisation - roles are subject to background checks, If you feel you meet all the required specification please submit you CV today for our team to review.
Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.