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IT Service Delivery Manager

  • Ref: 1354
  • £45,000
  • Permanent
  • Nottingham

Service Delivery Manager (IT)
£40,000 - £50,000 DOE + Benefits 

Are you experienced in delivering a range of IT services to a broad range of clients?

We are working with a well-established IT solutions business who have ambitious growth plans with an increasingly impressive client base. 

This is a fantastic opportunity to work with a leading implementation and technical team who have a reputation for delivering exceptional service.

Duties include:

  • Providing an exceptional service to a diverse and multi-dimensional range of clients
  • Supporting the sales/account management teams in renewals and extensions management
  • Identify and maximise on opportunities to grow and expand delivery 
  • Run and deliver detailed daily contract reports 
  • Provide performance stats and reports to the customer 
  • Manage and resolve service issues efficiently
  • Consistently delivering service excellence in line with quality measurements
Skills and experience required:
  • Previous experience in an IT service delivery role essential 
  • Budget and P&L management capability 
  • ITIL qualified 
  • Superior relationship management skills 
  • Strong reporting ability

This is a great platform for an IT Service Delivery specialist to exceed client expectation and grow a long successful career. In return for your skills and experience you will have the support of an exceptional team of professionals and superb benefits package. 

Apply now to avoid disappointment! 

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