Job Role: Customer Service (Debt Solution)
Location: Nottingham City Centre
Pay rate: £8.71-9.47ph (£18,471 perm)
Hours: Full Time 37.5 hours or Part Time 20hours
Harper Recruitment group are recruiting for a not for profit organisation in the heart of Nottingham City Centre. Due to continued success our client are looking for Customer Service Officers to join their Collection team.
What will the role involve?
Providing support to customers experiencing financial difficulty
Using effective listening and questioning skills to analyse customer circumstances
Working in partnership with the customer to find sustainable solutions
Arranging affordable repayment plans
Processing payments and setting up direct debits
Ensuring a high level of customer service at all times
Who are we looking for?
Proven Customer Service or Contact Centre experience
Collections or Debt Recovery experience advantageous
Excellent communication skills both written and verbal
IT savvy - good working knowledge of Excel
In return for your efforts our client offers an excellent career path and benefits package
We have immediate start dates available, please submit your CV today to avoid disappointment!
If you feel you meet all the required specification please submit you CV today for our team to review.
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.