Customer Service Agent

Job Role: Customer Service Agent (Ted Baker)
Location: Derby/ hybrid working
Pay Rate: £10.63ph
Hours: Monday-Friday 9am-5.30pm

Harper Recruitment are proud to be working in partnership with leading designer brand – Ted Baker, we are looking for multiple customer service champions to join their team of Agents, you will be responsible for providing a first-class support service to the global customer base.

Initially, these roles are 3 month temporary positions to support a busy customer service department, the role will be a hybrid working both from home and the office.

What does the role involve?

• Supporting customers via live chat, telephone and email
• Investigating and resolving customer complaints liaising with internal teams /customers/couriers
• Placing customer mail orders – providing a tracking service
• Processing returns, replacements, and refunds
• Maintaining product knowledge and promotions to provide a 1st class customer experience
• Raising customer tickets, handling stock enquiries, and data entry duties
• Demonstrate knowledge of product lines and services

Who are we looking for?

• Excellent customer service skills either retail or contact centre
• Bubbly motivated team player
• Attention to detail with strong communication skills
• Problem solver with the ability to meet deadlines

Want to join this luxury brand…start dates will be ASAP – Submit your CV today to apply!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future