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Customer Service Agent

  • Ref: 1787
  • £9.23
  • Temp
  • Derby

Job Role: Customer Service Agent

Location: Derby

Pay Rate: £18,000 (Temp to Perm)

Hours: 37.5 hours

An exciting opportunity to work for a high-end luxury brand, due to expansion we are looking to recruit vibrant positive people to join their expert customer service team.

Our client offers a fun working environment, an incredible benefits package and exciting career path!

What does the role involve:

Supporting customers via live chat, telephone an email
Investigating and resolving customer complaints liaising with internal teams /customers/couriers
Placing customer mail orders – providing a tracking service
Processing returns , replacements and refunds
Maintaining product knowledge and promotions to provide a 1st class customer experience
Raising customer tickets, handling stock enquiries and data entry duties.

Who are we looking for?:

Excellent customer service skills
Bubbly motivated team player
Attention to detail with strong communication skills
Problem solver
Benefits include on-site parking, , generous brand discount, competitive holiday package plus many more – we have immediate starts available – submit your CV today!

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

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