Job Role: Customer Service Advisor
Harper Recruitment Group are working in partnership with a well established Nottingham based business who do to recent expansion have a position within their Customer Care hub.
My client are looking for a Customer Service Advisor who has a passion for providing a high level of customer care, you will act as a key part of the business ensuring a seamless service to their valued customer base.
What will the role involve?
Responsible for the 360 care of customer accounts.
Building relationships and rapport with customers.
Handling customer orders from booking to delivery.
Liaising with sales and logistics teams.
Fielding incoming calls, assisting with inquires.
Contacting customers regarding order resolution, delivery/shipping information.
Using a variety of different systems, SAP, Excel and in-house database.
Booking & coordinating couriers and deliveries.
Producing correspondence and confirmation via email.
Completing all required administration.
The successful Customer Service Administrator will meet the following criteria:
Excellent attention to detail
Proven customer service experience
Ability to multi-task and adapt
Strong communication skills both written and verbal
Submit your CV today to apply!
Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
Key Words: "Administration" "Order" "Sales" "Customer" "Admin" "Service"