Job Role: Customer Service Advisor
Location: Nottingham City Centre
Hours: 37.5 hours Monday - Saturday
Harper Recruitment Group are proud to be working in partnership with one of UK's top employers. Our client is expanding and are looking for multiple Customer Service Advisors to join their fun and energetic team.
What will the role involve?
Supporting customers via email and telephone
Using effective questioning and listening skills to analyse customers account circumstances
Discussing products and services with both new and existing customers
Investigating complaints and queries
Finding solutions to new and existing customer accounts
Processing payments and organising repayment plans
Working to industry regulations and compliance guidelines
Providing a high level of customer service at all times
Who are we looking for?
Confident working within a fast-paced environment
Proven customer service experience
Excellent communication skills both written and verbal
Ability to make sound judgement decisions
We have multiple opportunities to join this market leader organisation who offer a wide range of benefits, please submit your CV today to apply.
If you feel you meet all the required specification please submit you CV today for our team to review. Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.