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Customer Experience Advisor

  • Ref: 1903
  • £20,700
  • Permanent
  • Leicester

Job role: Customer Experience Advisor
Location: Leicestershire (Syston)
Salary: £20,700 rising to £21,217.50 after 6 months and then £22,252.50 after 1 year.
Hours: Monday - Friday 37.5 hours between 8am-5pm & 1 in 4 Saturdays

Harper Recruitment are looking to speak with Customer Service Champions, due to continued success our client based in Leicestershire have multiple opportunities to join their Customer Experience Team.

We are looking for people who have a passion for providing world-class customer service, are outgoing and enthusiastic with the ability to provide technical product knowledge.

What will the role involve?

  • Managing inbound customer enquiries via phone or email for commercial and domestic customers
  • Providing information on products and services
  • Setting up direct debits, online accounts and paperless billing
  • Investigating issues and taking the initiative to see things through to a successful outcome
  • Processing customer orders from start to finish and raising invoices
  • Handling customer pricing and contract renewals
  • Remaining resilient when dealing with challenging customers and situations
  • Investigate and resolve customer complaints

The ideal candidate will have:

  • Experience within a similar customer service role
  • Excellent telephone manner
  • Excellent writing skills and written communication
  • Experience working in a fast-paced environment
  • IT Savvy


  • Holiday 25 days plus bank holidays
  • Death in service
  • Access to company benefits
  • NEST pension scheme
  • Bonus (OTE £150 per month)
  • Discounted Gym Memberships

Submit your CV today to apply! Immediate start available.

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

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