Job Role: Customer Care Administrator
Location: Derby/Pride Park
Hours: 37.5 Hours
Harper Recruitment group are working in partnership with a luxury brand who do to recent expansion have numerous positions within their Customer Care team.
Our client is looking for an Administrator who have a passion for providing a high level of customer care, you will act as a key part of the business ensuring a seamless service to their valued customer base.
What will the role involve?
Responsible for the 360 care of retail customer accounts
Handling customer orders from booking to delivery
Liaising with sales and logistics teams
Fielding incoming calls, assisting with inquires
Distributing samples and brochures
Contacting customers regarding order resolution, delivery/shipping information
Using a variety of different systems, Outlook, Excel, Sage and in-house
Booking & coordinating couriers and deliveries
Producing correspondence and confirmation via email
Completing all required administration
The successful Customer Care Administrator will meet the following criteria:
Excellent attention to detail
Proven customer service experience
Ability to multi-task and adapt
Strong communication skills both written and verbal
To find out more submit your CV today!
Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
Key Words: "Administration" "Order" "Sales" "Customer" "Admin" "Service"