Job Role: Collections Officer
Location: Nottingham City Centre
Pay rate: £18,471 + Excellent benefits package
Hours: 37.5 hours
Harper Recruitment Group are proud to be working in partnership with a local not-for-profit organisation. Due to continued success and expansion we are looking for experienced Collections Officers to join their City Centre headquarters.
What will the role involve?
Supporting customers experiencing financial difficulties via telephone and email
Using effective questioning and listening skills to analyse customers account circumstances
Negotiating payment schedules
Finding sustainable solutions to customer debt problems
Preparing statements and issuing bills/correspondence
Working to industry regulations and compliance guidelines
Providing a high level of customer service at all times
Who are we looking for?
Confident working within a fast paced environment
Proven customer service experience
Excellent communication skills both written and verbal
Previous finance or customer service experience is desired although training is provided
Ability to make sound judgement decisions
We have multiple opportunities to join this market leader organisation - If you feel you meet all the required specification please submit you CV today for our team to review.
Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.