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Client Services Team Leader (Financial Services)

  • Ref: 1634
  • £26,000
  • Perm
  • Nottingham

Client Services Team Leader (Financial Services)

£26,000 + Benefits

Nottingham



Due to growth and success our market leading Nottingham based client is looking for an enthusiastic and highly capable Team Leader to manage and develop a team of 4/5 Technical Support Administrators.

The successful Team Leader will responsible for the motivating the team, driving growth and monitoring performance.



Duties will include

• Managing and supporting a team of Technical Support Administrators

• Providing coaching and mentoring to ensure a superior service delivery

• Provide technical advice and query resolutions service to the teams

• Liaise with the senior management team to set business objectives

• Utilise the CRM database system to analyse performance and identify areas for improvement

• Complete frequent quality assurance procedures in-line with the customer charter, business and license agreements

• Check end to end processes for compliance and escalate any issues



Skills and experience required

• Previous experience in a similar role; Team Leader, Manager, Supervisor

• Strong leadership skills with the ability to influence and motivate others

• Familiar with contact centre reporting and CRM systems



Financial Services background essential

The successful Team Leader will work from their state-of-the-art call centre based in the heart of the Nottingham city centre. The company offer superior company benefits combined with the opportunity to develop a fantastic career within a highly reputable market leader.

Apply NOW to avoid disappointment!!!

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